General Motors Mobility Program

Mobility Reimbursement
Through the GM Mobility Reimbursement Program, new vehicle purchasers/lessees who install eligible adaptive mobility equipment on their new Chevrolet, Buick or GMC vehicles can receive up to a $1,000 reimbursement for the cost of the equipment.

PLUS
Two extra years of standard OnStar® service, at no additional cost on all 2011–2013 Chevrolet, Buick and GMC vehicles equipped with OnStar. The Directions & Connections® Plan is standard for six months on most 2012-2014 GM vehicles.

Taking advantage of both offers is as easy as 1, 2, 3.

  • Buy or lease an eligible, new 2012–2014 Chevrolet, Buick or GMC vehicle equipped with OnStar.
  • Vehicles that are not eligible: All Cadillacs. 2013 Chevrolet Caprice, Captiva Sport, Spark, Volt, Buick Encore and Verano are not eligible.Purchase and install (or reinstall) your eligible adaptive mobility equipment.
  • Apply for GM Mobility Reimbursement:

The purchaser and the GM dealer representative will need to complete and sign the reimbursement application, than submit the application with a paid receipt for the mobility equipment and installation.

If you’re uncertain of the eligibility of the adaptive equipment or vehicle you’re considering purchasing or leasing, call the GM Mobility Assistance Center at 1-800-323-9935.

The GM Mobility Reimbursement Program offer with OnStar is valid through 9/30/13. To qualify for the reimbursement offer, vehicles must be adapted and a claim must be submitted within 6 months from the date of purchase/lease. To take advantage of the OnStar® offer, vehicle must be equipped with OnStar. The OnStar offer has no redeemable cash value and is nontransferable. Other program rules apply. For offer details, visit your local dealer/retailer or call the GM Mobility Assistance Center at 1-800-323-9935.

OnStar Offer
OnStar®1 is more than a button you push – it’s a connection you make with the outside world. Every day. It’s powerfully simple services take care of you and take you places.

Services like Automatic Crash Response that alerts OnStar for help even if you can’t ask for it. And Turn-by-Turn Navigation that can keep you on course, whether you’re traveling around the block or across the country. And so much more.

Customers who receive GM Mobility reimbursement on an eligible vehicle get two extra years of standard OnStar service. This OnStar mobility offer is at no additional cost and is on top of the standard OnStar service included on new OnStar equipped GM vehicles. Directions & Connections® Plan is standard for six months on most 2012-2014 GM vehicles.

OnStar. Safely connecting you in ways you never thought possible. Live on.

Program Frequently Asked Questions (FAQs)

  • How do I apply for GM Mobility reimbursement?

    • Either download a printable application form or submit an online request.
  • How can I make sure my vehicle is eligible?

    • For the GM Mobility Reimbursement Program, in effect until September 30, 2013, you must purchase or lease1 a new and unused (not previously titled) 2012, 2013 or 2014 Chevrolet, Buick or GMC vehicle. To qualify for two extra years of standard OnStar® service, vehicle must be a 2012–2014 Chevrolet, Buick or GMC vehicle equipped with OnStar. To confirm eligibility of your vehicle, call the GM Mobility Assistance Center at 1-800-323-9935. You will need your vehicle identification number (VIN). Confirmation of vehicle eligibility does not imply claim approval.
  • What adaptive equipment qualifies for reimbursement?

    • See complete list of eligible adaptive equipment. Except for OnStar TTY equipment and safety belt extenders, GM regular production options and GM Accessories are not eligible for GM Mobility reimbursement. This includes, but is not limited to, assist steps and running boards. Repairs and adjustments to equipment are also not eligible for reimbursement. Safety belt extenders are not eligible for the OnStar offer.
  • Is used adaptive equipment eligible?

    • Yes, provided it is on the list of eligible adaptive equipment and purchased from and installed by a licensed equipment installer. The cost to transfer equipment installed in your previous vehicle to your new eligible vehicle is also reimbursable.
  • Are assist steps/running boards eligible for reimbursement?

    • Assist steps/running boards are reimbursable if they are not available as a regular GM production option or dealer-/retailer-installed accessory, regardless of whether the vehicle is bought out of dealer stock or ordered. A maximum $200 GM Mobility Reimbursement is allowed. A physician’s signature and description of your disability/limitation are required. Call the GM Mobility Assistance Center if you have questions.
  • Can I incorporate reimbursement into the terms of my vehicle sales contract?

    • It may be possible. Contact your Chevrolet, Buick or GMC dealer for details.
  • Can I use the reimbursement with other factory rebates and incentives?

    • Yes. The GM Mobility Reimbursement incentive may be combined with other publicly offered incentive programs that are in effect at the time of purchase or lease, including most fleet and commercial incentives.
  • How soon after I purchase/lease my new vehicle do I have to complete the equipment installation and apply for reimbursement?

    • To take advantage of the GM Mobility Reimbursement Program, you must have the vehicle adapted and submit a claim within 6 months of the date of purchase/lease. Other program rules apply.
  • Are there any other ways I can offset the cost of purchasing adaptive equipment?

    • The cost of durable automotive adaptive equipment for use by persons with disabilities may be offset with federal income tax credits and deductions, state sales and use tax deductions, funding through state rehabilitation vocational agencies, and medical insurance providers. Consult with your tax advisor/preparer, appropriate state social service agency, and/or insurance provider to see what benefits you might be eligible for. Your savings could be substantial.

Mobility Financial Assistance

Ally Financing
Qualified customers can finance qualified aftermarket mobility equipment with their new Chevrolet, Buick or GMC vehicle through Ally mobility vehicle financing programs available at local GM dealers/retailers. Ally extended-term financing or the Ally Smart Lease program may be able to make your vehicle purchase even easier.1 Visit ally.com/auto or your local GM dealer for more details.

SmartLease Eligibility (new and used vehicles)

  • Eligible adaptive conversions are limited to those that can be removed from the vehicle at lease termination without affecting the original configuration or condition of the vehicle. Examples include wheelchair storage devices and hand-brake devices.
  • If the physical structure of the vehicle must be modified to accommodate the adaptive conversion, the vehicle remains eligible for conventional retail financing but not for SmartLease. Examples include raising or lowering all or part of the floor of a van, altering the size of any of a vehicle’s door openings, cutting or reshaping any part of the body or frame of a vehicle to accommodate lifting mechanisms, etc.
  • Qualified adaptive conversions and/or their installation may be capitalized but not residualized.
  • The Addendum must be signed by the customer, stipulating that the equipment will be removed at lease termination/contract end and the vehicle returned to its original condition, subject to normal wear and tear. The addendum states that the customer will bear the costs for removal of adaptive conversions.

SmartLease Addendum


GM Mobility Reimbursement Program (new vehicles)
Financial mobility financing for eligible adaptive equipment is available through the GM Mobility Reimbursement Program. New vehicle purchasers/lessees who install or reinstall eligible adaptive mobility equipment on their new Chevrolet, Buick or GMC vehicles can receive a combination of financial assistance and the protection and convenience of OnStar®:

  • Up to $1,000 reimbursement for eligible adaptive equipment.
  • PLUS two additional years of standard OnStar service on qualified Chevrolet, Buick or GMC vehicles.

Department of Veterans Affairs
U.S. military veterans may be eligible for financial assistance through their VA benefits when equipping a vehicle with adaptive equipment. Call 1-800-827-1000 or visit www.va.gov for more information.

  • Are there any other ways I can offset the cost of purchasing automotive adaptive equipment?

    • The cost of durable automotive adaptive equipment for use by persons with disabilities may be offset with federal income tax credits and deductions, state sales and use tax deductions, funding through state rehabilitation vocational agencies, and medical insurance providers. Consult with your tax advisor/preparer, appropriate state social service agency and/or insurance provider to see what benefits you might be eligible for. Your savings could be substantial.

Mobility Resources
National Mobility Equipment Dealers Association (NMEDA)

When selecting mobility equipment installers, shop around and inquire about their qualifications, capabilities, experience, warranty and service practices. Ask for references. Ask if they are members of the
National Mobility Equipment Dealers Association (NMEDA) and if they are QAP-certified. NMEDA is committed to providing automotive adaptive equipment solutions for people with disabilities. In this effort, NMEDA has implemented the Quality Assurance Program (QAP), a nationally recognized accreditation program for mobility equipment dealers.

The Association for Driver Rehabilitation Specialists (ADED)
ADED is devoted to helping individuals with disabilities locate driver evaluators and trainers who can conduct an assessment of a person’s abilities (cognitive, perceptual and physical) and adaptive equipment needs, an important step in the selection process. Call 1-866-672-9466 or visit www.driver-ed.org for more information.

National Highway Traffic Safety Administration (NHTSA)
There are many variables to consider when obtaining adaptive equipment for your vehicle. We suggest you request a copy of the Department of Transportation brochure “Adapting Motor Vehicles For People With Disabilities” by visiting www.nhtsa.gov or calling 1-888-327-4236. Following a proven process can help you avoid costly mistakes when purchasing and modifying a vehicle with adaptive equipment.

State Department of Vocational Rehabilitation
Listed in your local telephone book.

Other Resources